Criteria

Before You Start

Review the criteria used to judge the below awards:

President’s Award: Employee of the Year

Five criteria used to judge this award are:

  1. Work related knowledge and skills
  2. Teamwork / collaboration
  3. Quality customer service
  4. Communication – internal / external
  5. Innovation / Initiative

President’s Award: Employer of the Year

Five criteria used to judge this award are:

  1. Workplace culture
  2. Leadership
  3. Employee education, training and personal development
  4. Employee health, safety and satisfaction
  5. Social and environmental responsibility

The criteria in both awards will be scored using the following scoring matrix.

Score

Criterion

3

Exceptional aspect of work performance supported by evidence in submission

2

Aspect of work performance supported by evidence in submission

1

Noted aspect of work performance no supporting evidence in submission

0

Not noted in submission

Category awards

Four criteria used to judge this award are:

  1. Improvements to business
  2. Skill development
  3. Reduce environmental impact
  4. Deliver excellent customer service

The criteria for these awards will be scored using the following scoring matrix. Each criteria is worth up to 25 percent.

Improvements to business

21-25

Recent, innovative business improvement[s] planned and implemented that improved business performance with supporting evidence in the submission

16-20

Business improvement[s] planned and implemented that improved business performance with supporting evidence provided in the submission

11-15

Business improvement [s] identified and implemented with limited supporting evidence provided in the submission

6-10

Business improvement[s] identified but no supporting provided evidence in the submission

0-5

No or ill-defined business improvement[s] noted in the submission

 

Skill development

21-25

Recent, quality-assured skill development activity/program delivered to management and/or staff that improved business performance with supporting evidence in the submission

16-20

Skill development activity/program delivered to management and/or staff that improved business performance with supporting evidence in the submission

11-15

Skill development activity / program identified and implemented with limited supporting evidence provided in the submission

6-10

Skill development activity / program identified but no supporting provided evidence in the submission

0-5

No or ill-defined skill development activity / program noted in the submission

 

Reduce environmental impact

21-25

Recent, quality-assured environmental management initiative[s] that improved environmental performance with supporting evidence in the submission

16-20

Environmental management practices that reduce environmental impact with supporting evidence in the submission

11-15

Environmental management practices identified with limited supporting evidence provided in the submission

6-10

Environmental management practices identified but no supporting evidence provided in the submission

0-5

No or ill-defined environmental management initiatives or practices noted in the submission

 

Deliver excellent customer service

21-25

Recent, customer service initiative[s] planned and implemented that led to the delivery of excellent customer service with supporting evidence in the submission

16-20

Customer service practices that deliver excellent customer service with supporting evidence in the submission

11-15

Customer service practices identified with limited supporting evidence provided in the submission

6-10

Customer service practices identified but no supporting evidence provided in the submission

0-5

No or ill-defined customer service initiatives or practices noted in the submission

 

Using Evidence Effectively

To make your application stronger, include recent and relevant evidence that clearly supports the criteria. Strong applications show real results, weak ones often lack proof or include unrelated details.

What you should do:

  • Use examples from the 1 January – 31 December 2025
  • Match your evidence to the judging criteria:
    1. Business improvements
    2. Staff skill development
    3. Environmental impact
    4. Customer service

Types of evidence you can include:

    • Business performance: Sales growth, customer growth, operational changes, photos of upgrades
    • Training records: Certificates, course completions, staff development plans
    • Sustainability efforts: Energy savings, recycling programs, eco-friendly upgrades
    • Customer feedback: Testimonials, reviews, satisfaction surveys